Ascent Technology training courses for airports, airlines, and handling agents
In addition to the following training courses for the airport and airline resource
management products, Ascent Technology offers customized training sessions to meet your
specific needs, such as one-on-one training, refresher training, and train-the-trainer
training.
SmartAirport Information Manager; SmartAirline Information Manager
SAIM-1: ARIS/SB Schedule Builder User Certification for
product users and administrators.
Learn to create, edit, query, analyze, and manage flight schedules and to view
and edit day-of-operation flight-schedule information.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1 day
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Location | Your location or the Ascent Technology training facility in Cambridge,
MA, USA
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Designed for | ARIS/SB schedule builder users and product administrators
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Prerequisites | Basic computer skills; experience creating and maintaining your
organization's flight schedules
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What you learn | You learn to use the ARIS/SB schedule builder to create and
maintain flight schedules. The course consists of lectures, demonstrations,
discussions, and hands-on practice using the ARIS/SB schedule builder to create and
maintain your organization's flight schedules.
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Course topics | Functional overview and demonstration of the ARIS/SB schedule
builder
Fundamental actions
How to navigate the ARIS/SB schedule builder
How to create a schedule
How to modify a schedule
How to query an existing schedule
How to work with schedule flights
How to work with views
How to generate flight legs from the schedule
How to print the schedule
How to work with operational flights
How to edit stand plans
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SAIM-2: SmartAirline/SmartAirport Information Manager
Product Suite Overview for high-level managers.
Learn how the SmartAirline Information Manager or SmartAirport Information Manager
product suite improves your operations.
More
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Size | Unlimited number of trainees; 1 trainer
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Duration | 2 hours
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Location | Your location or the Ascent Technology training facility in Cambridge,
MA, USA
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Designed for | Managers and others who do not operate the solution
but want to understand what the solution does
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Prerequisite | None
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What you learn | You learn how the SmartAirline Information Manager or the
SmartAirport Information Manager product suite makes your operations more efficient.
The course consists of demonstrations using your organization's information and
discussions.
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Course topics | Overview of the Ascent solution
Demonstration of the ARIS/SB schedule builder
Demonstration of the ARIS/FW flight-path display
Demonstration of the ARIS/GateView real-time display
Demonstration of the ARIS/SE scenario editor
Questions and discussion
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SAIM-3: Inbound Data-Feed Connectivity Programming for IT staff.
Learn to connect the ARIS/SmartBase database, via the ARIS/SmartBus communication
middleware, to data feeds that supply information to the Ascent Technology solution.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility in Cambridge, MA,
USA
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Designed for | Interface programmers
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Prerequisites | Experience with the Oracle® database, Oracle tools, and computer programming
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What you learn | You learn to connect the ARIS/SmartBase database to incoming
data feeds from external systems. The course consists of lectures, demonstrations, and
discussions.
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Course topics | The ARIS/SmartBase database schema
Unique constraints
The connectivity manager
Mandatory fields
The TICK process for inbound data
How to treat nonconforming data
How to import data into the ARIS/SmartBase database
How to understand inbound table definitions
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SAIM-4: Outbound Data-Feed Connectivity Programming for IT staff.
Learn to connect the ARIS/SmartBase database, via the ARIS/SmartBus communication
middleware, to external systems that receive information from the Ascent Technology
solution.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | Interface programmers
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Prerequisites | Experience with the Oracle® database, Oracle database tools, and
computer programming
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What you learn | You learn to connect the ARIS/SmartBase database to external
systems. The course consists of lectures, demonstrations, and discussions.
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Course topics | The ARIS/SmartBase database schema
The connectivity manager
Mandatory fields
The TOCK process for outbound data
How to export data from the ARIS/SmartBase database
How to understand outbound table definitions
How to access data via joins, views, and key mapping
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SAIM-5: ARIS/FW Flight-Path Display User Certification for product users and
administrators.
Learn to view near real-time en-route flight and weather data.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 hours
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Location | Your location or the Ascent Technology training facility in Cambridge, MA,
USA
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Designed for | ARIS/FW flight-path display users and product administrators
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Prerequisite | Basic computer skills
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What you learn | You learn to use the ARIS/FW flight-path display map to view
the near real time data for en-route flights. The course consists of lectures,
demonstrations, discussions, and hands-on practice with the ARIS/FW flight-path display.
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Course topics | Functional overview and demonstration of the ARIS/FW flight-path
display
Getting started: How to connect to and exit from the ARIS/FW flight-path display
How to build a view
How to set preferences
How to obtain detailed flight information about aircraft type, ETA, STA ETD, STD, current
altitude, current speed, current heading, and route information
How to move around the map display
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SAIM-6: ARIS/GateView Real-time Display User Certification for product
users and administrators.
Learn to view gate, stand, and remote-parking resource-allocation information.
More
| Size | 1–30 trainees; 1 trainer
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Duration | 2 hours
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Location | Your location or the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | ARIS/GateView real-time display
users and product administrators |
| Prerequisite | Basic computer
skills
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Prerequisite | None
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What you learn | You learn how the ARIS/GateView real-time display distributes resource
information. The course consists of lectures, demonstrations, and discussions.
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Course topics | Functional overview and demonstration of the ARIS/GateView
real-time display
Getting started
How to read the ARIS/GateView real-time display
How to interpret the flight lozenges
How stand assignment changes are displayed
How problem alerts are displayed
How to use menu bar commands
How to print ARIS/GateView real-time display charts
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SAIM-7: ARIS/SE Scenario Editor User Certification for
product users and administrators.
Learn to enter business rules in the ARIS/SmartBase database and to model the way
your organization prefers to operate.
More
| Size | 1-4 trainees; 1 trainer
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Duration | 3 days
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | ARIS/SE scenario editor users and product administrators
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Prerequisites | Basic computer skills; expertise with planning how your organization
prefers to operate
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What you learn | You learn to model scenarios using the ARIS/SE scenario
editor. The course consists of lectures, demonstrations, discussions, and hands-on
practice with the ARIS/SE scenario editor.
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Course topics | Functional overview and demonstration of the ARIS/SE scenario editor
Getting started
Active scenarios
Top-level rules
Resource groups and members
Airline groups and members
Airport groups and members
Aircraft groups and members
Stand allowed aircraft rule
Tabulation
Copy, export, and import scenarios
Scenario validation
ARIS rules
Resource pairs rules
Reference data tabs
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SAIM-8: IT Specialist Certification for IT staff.
Learn to administer, maintain, and support the ARIS/SmartBase database, the
computational environment, and the user community.
More
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Size | 1–10 trainees; 1 trainer
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Duration | 2 days
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | IT staff and computer-systems administrators
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Prerequisites | Experience with Oracle® database administration, SQL language,
Microsoft® Windows® operating system administration, LINUS/UNIX® system administration (for
LINUX/UNIX installations), networks, and TCP/IP
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What you learn | You learn to install, maintain, and provide first-line support for
your users of the Ascent Technology solution. The course consists of lectures,
demonstrations, and discussions.
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Course topics | Functional overview and demonstration of the Ascent Technology
solution
Your environment
How to administer third-party supporting software
How to administer the database server
How to administer the database server
How to administer the products
How to solve problems and maintain the products
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SmartAirport Capacity Analyzer; SmartAirline Capacity Analyzer
SACA-1: ARIS/CA Capacity Analyzer User Certification for
product users and administrators.
Learn to construct multiple resource, capacity, and business rule scenarios; run
various flight schedules against those scenarios; and analyze real and hypothetical
resource constraint problems.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 3 consecutive days
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | ARIS/CA capacity analyzer users and product administrators
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Prerequisites | Basic computer skills; knowledge of your existing
airport-wide planning and analysis processes
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What you learn | You learn to use the ARIS/CA capacity analyzer to construct
multiple possible resource, capacity, and business rule scenarios; and to run various
flight schedules against those scenarios. You also learn how to analyze real and
hypothetical resource constraint problems at your airport. The course consists of
lectures, demonstrations, discussions, and hands-on practice on the ARIS/CA capacity
analyzer.
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Course topics | Functional overview and demonstration of the ARIS/CA
capacity analyzer
Getting started
The schedule
How to create reports
How to use the Resource view
Reference information
Scenarios
Rule groups
Airport resource information
How to enter resource allocation rules into the ARIS/SmartBase database
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SACA-2: ARIS/SA Slot Allocator User Certification for product users and
administrators.
Learn to allocate takeoff and landing slots based on the availability of essential
airport resources.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 3 consecutive days
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | ARIS/SA slot allocator users and product administrators
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Prerequisites | Basic computer skills; knowledge of your existing
slot-allocation process
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What you learn | You learn to use the ARIS/SA slot allocator to allocate landing and
takeoff slots based on the availability of key airport resources. The course consists of
lectures, demonstrations, discussions, and hands-on practice with the actual ARIS/SA
slot allocator.
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Course topics | Functional overview and demonstration of the ARIS/SA slot allocator
Getting started
Description of the Standard Schedules Information Manuals (SSIM) format
How to select a schedule
How to create a new schedule item
How to process a Slot Clearance Request (SCR)
How to change the existing schedule
How to approve and validate the processed SCR
How to query the schedule
How to print the schedule
How to use the GateChart
How to generate a resource report
How to select resource constraints
How to handle unapproved items
How to modify a not-approved request
How to level the approved slots
How to create General Aviation (GA) slots
How to revise your profile preferences
How to revise airport overbook preferences
How to use the reference tables
How to create a night flight restriction profile
How to send the final SCR
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SACA-3: SmartAirline/SmartAirport Capacity Analyzer Overview
for high-level managers.
Learn how the SmartAirline Capacity Analyzer or the SmartAirport Capacity Analyzer
product suite improves your operations.
More
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Size | Unlimited number of trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility in Cambridge,
MA, USA
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Designed for | Managers and others who will not operate the solution but want to
understand what the solution does
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Prerequisite | None
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What you learn | You learn how the SmartAirline/SmartAirport Capacity Analyzer
makes your operations more efficient by coordinating flight schedules with airport
resources. The course consists of lectures, demonstrations, and discussions.
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Course topics | The benefits of using ARIS/CA capacity analyzer
Demonstration of the ARIS/CA capacity analyzer
Questions and discussion
The benefits of using the ARIS/SA slot allocator
Demonstration of the ARIS/SA slot allocator
Questions and discussion
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SmartAirport Operations Manager; SmartAirline Operations Manager
SAOM-1: ARIS/GM Gate Manager User Certification for
product users and product administrators.
Learn to allocate gates, stands, remote-parking positions, and departure lounges.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 days
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Location | Your location or the Ascent Technology training facility in Cambridge,
MA, USA
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Designed for | ARIS/GM gate manager users and product administrators
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Prerequisites | Basic computer skills; knowledge of your gate-management process
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What you learn | You learn to use the ARIS/GM gate manager to allocate gates,
stands, parking positions, and departure lounges. The course consists of lectures,
demonstrations, discussions, and hands-on practice with the ARIS/GM gate manager.
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Course topics | Functional overview and demonstration of the ARIS/GM gate manager
Getting started
How to change stand assignments
How to update the flight status
How to update the flight schedule
How to change flight information
How to load the day's schedule
How to get more information
How to start the day
How to declare stands to be inoperative
How to deal with automatic updates
How to confirm arrivals and departures
How to specify ETA and ETD
How to solve stand conflicts
How to add and change remarks connected to flights
How to move flights
How to reposition flights
How to change the tow time
How to reassign aircraft
How to allocate bus lounges
How to handle return flights
How to ask questions about flights
How to mark priority flights
How to define and use a group of flights
How to determine stand assignment ratings
How to determine passenger count
More about changing stand assignments
Operating conditions
How to reassign equipment
How to interpret the Alert Window
How to interpret Arrival and Departure Windows
How to interpret stand assignment ratings
How to freeze an assignment
How to declare equipment inoperative or operative
How to use additional pop-up windows
How to establish communication modes
How to release gate assignments using Releaseable Information Option (RIO)
How to use utility commands
How to use optional modules
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SAOM-2: ARIS/CI Check-in Counter Allocator User Certification for product users
and administrators.
Learn to allocate check-in counters.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1 day
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Location | Your location or the Ascent Technology training facility in Cambridge, MA,
USA
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Designed for | ARIS/CI check-in counter allocator users and product
administrators
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Prerequisite | Basic computer skills
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What you learn | You learn to use the ARIS/CI check-in counter allocator to
allocate check-in counters. The course consists of lectures, demonstrations,
discussions, and hands-on practice with the ARIS/CI check-in counter allocator.
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Course topics | Functional overview and demonstration of the ARIS/CI check-in
counter allocator
Getting started
Key concepts
How to load schedules, requests, and counter allocations
How to generate requests and request groups
How to allocate counters
How to edit counter allocations
How to find existing allocations
How to use allocation commands
How to create counter allocations
How to declare a counter to be inoperative
How to generate reports
How to create an allocation plan
How to fine-tune an allocation plan
How to copy allocations from one date to another date
How to plan allocations
How to find information about requests and allocations
How to edit your plan
How to add new counter requests and allocations
How to preserve continuity in your plans
How to change the plan
How to print reports
How to declare counters to be inoperative
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SAOM-3: ARIS/BB Baggage Belt Allocator User Certification
for product users and administrators.
Learn to allocate baggage belts.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility in Cambridge, MA,
USA
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Designed for | ARIS/BB baggage belt allocator users and product administrators
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Prerequisite | Basic computer skills
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What you learn | You learn to use the ARIS/BB baggage belt allocator to allocate
baggage make-up and reclaim belts. The course consists of lectures, demonstrations,
discussions, and hands-on practice with the ARIS/BB baggage belt allocator.
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Course topics | Functional overview and demonstration of the ARIS/BB baggage belt
allocator
Getting started
How the ARIS/BB baggage belt allocator assigns belts automatically
How to display resource, task, and assignment information
How to reassign belts manually
How to declare a belt to be inoperative
How automatic updates change existing assignments
How the ARIS/BB baggage belt allocator interacts with the database
How to reset the options
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SAOM-4: ARIS/SP Stand Planner User Certification
for product users and administrators.
Learn how to create a stand plan for a current or future schedule.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1 day
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | ARIS/SP stand planner users and product administrators
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Prerequisite | Basic computer skills
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What you learn | You learn to use the ARIS/SP stand planner to create a stand plan.
The course consists of lectures, demonstrations, discussions, and hands-on practice
with the ARIS/SP stand planner.
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Course topics | Functional overview and demonstration of the ARIS/SP stand planner
Getting started
How to view flights on the GateChart
How to create the Stand Plan
How to use the Stand Plan
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SAOM-6: ARIS/GM Gate Manager Configuration Certfication
for product administrators.
Learn to use the ARIS/SE scenario editor to configure the ARIS/GM gate manager.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 1/2 days
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Location | Your location or the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | ARIS/GM gate manager product administrators
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Prerequisite | Successful completion of SAOM-1
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What you learn | You learn to configure the business rules in the ARIS/GM gate
manager. The course consists of lectures, demonstrations, discussions, and hands-on
practice with the ARIS/GM gate manager.
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Course topics | How to enter site-specific information
How to enter a list of supported sites
How to enter a new resource
How to create a resource structure
How to enter new resource groups
How to enter the scheduled resource inops
How to specify aircraft types
How to define aircraft groups
How to specify aircraft allowed at a stand
How to define airlines
How to define airline groups
How to define airports
How to define airport groups
How to define specific aircraft
How to manage a flight schedule
How to manage stand plans
How to manage system parameters
How to manage zones
Entering Rules into the ARIS/SmartBase database
ARIS/GM gate manager startup and maintenance procedures
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SAOM-7: ARIS/CI Check-in Counter Configuration Certfication for product
administrators.
Learn to use the ARIS/SE scenario editor to configure the ARIS/CI check-in counter
allocator.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1 day
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Location | Your location or the Ascent Technology
training facility in Cambridge, MA, USA
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Designed for | ARIS/CI check-in counter product administrators
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Prerequisite | Successful completion of SAOM-2
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What you learn | You learn to configure the business rules in the ARIS/CI check-in
counter allocator. The course consists of lectures, demonstrations, discussions, and
hands-on practice with the ARIS/CI check-in counter allocator.
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Course topics | Key concepts
How to associate an airline with a handler
How to create rules for individual allocations
How to create rules for common allocations
How to change the airport layout
How to create a group of counters
How to create a group of aircraft
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SAOM-8: ARIS/BB Baggage-Belt Allocator Configuration
Certfication for product administrators.
Learn to use the ARIS/SE scenario editor to configure the ARIS/BB baggage-belt
allocator.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility
in Cambridge, MA, USA
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Designed for | ARIS/BB baggage belt allocator product
administrators
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Prerequisite | Successful completion of SAOM-3
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What you learn | You learn to configure the business rules in the ARIS/BB
baggage-belt allocator. The course consists of lectures, demonstrations, discussions,
and hands-on practice with the ARIS/BB baggage-belt allocator.
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Course topics | How to start and exit the ARIS/BB baggage belt allocator
How to enter baggage belt requirements
How to define baggage handlers
How to enter rules for baggage belt assignments
How to change the airport layout
How to define a group of belts
How to define aircraft groups
How to define airline groups
How to define airport groups
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SAOM-9: Overview for IT Specialists.
Learn about the SmartAirline Operations Manager or the SmartAirport Operations Manager
product suite and the role of the Oracle® database.
More
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Size | 1–10 trainees; 1 trainer
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Duration | 2 days
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| Location | Your location or the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | IT specialists
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Prerequisite | Systems-administration skills
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What you learn | You learn about SmartAirport Operations Center and SmartAirline
Operations Center product functionality and the role of the Oracle® database. The course
consists of lectures, demonstrations, discussions, and hands-on practice with the actual
product.
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Course topics | How to use the ARIS/GM gate manager
How to use the ARIS/CI check-in counter allocator
How to use the ARIS/BB baggage-belt allocator
How to use the ARIS/SP stand planner
How to use the ARIS/GateView real-time display
How to use the Oracle database
How to enter airport resources
How to configure the ARIS/SmartBase database for the ARIS/GM gate manager
How to configure the ARIS/SmartBase database for the ARIS/CI check-in
counter allocator
How to configure the ARIS/SmartBase database for the ARIS/BB
baggage-belt allocator
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SAOM-10: SmartAirline/SmartAirport Operations Manager
Overview for high-level managers.
Learn how the SmartAirline Operations Manager or the SmartAirport Operations Manager
product suite improves your operations.
More
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Size | Unlimited number of trainees; 1 trainer
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Duration | 1/2 day
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Location | Your location or the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Managers and others who will not
operate the solution but want to understand what the solution does
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Prerequisite | None
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What you learn | You learn how the SmartAirport Operations Manager or the
SmartAirline Operations Manager product suite makes your operations more efficient.
The course consists of lectures, demonstrations, and discussions.
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Course topics | Demonstration of the ARIS/GM gate manager
Demonstration of the ARIS/CI check-in counter allocator
Demonstration of the ARIS/BB baggage belt allocator
Demonstration of the ARIS/SP stand planner
Questions and discussion
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Ascent WorkZone workforce management system training courses for airports, airlines,
and handling agents
SAWZ-1: ARIS/WorkModel workload generator course for planners.
Learn to determine how many workers you need, where you need them, and when you need them
to provide the desired level of service.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 3 consecutive days
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Planners who use the ARIS/WorkModel workload generator
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Prerequisites | Basic computer skills; knowledge of your existing
workforce planning processes
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What you learn | You learn to configure the ARIS/WorkModel workload generator in
accordance with your organization's business rules, policies, and procedures. You learn to
use the ARIS/WorkModel workload generator to determine how many workers are needed at each time
of the day. The course consists of presentations, demonstrations, discussions, and
hands-on practice with the ARIS/WorkModel workload generator.
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SAWZ-2: ARIS/WorkOptimize work-period generator course for
planners.
Learn to determine how many work periods are required for each workday, how many workers
should be assigned to each work period, and when each work period should start and end.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 days |
| Location | At your location or at
the Ascent Technology training facility in Cambridge, MA, USA
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Designed for | Planners who use the ARIS/WorkOptimize work-period generator
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Prerequisites | Basic computer skills; knowledge of your existing
workforce planning processes; successful completion of course no. SAWZ-1
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What you learn | You learn to create optimal plans and to create and compare
possible operational scenarios. The course consists of presentations, demonstrations,
discussions, and hands-on practice with the ARIS/WorkOptimize work-period generator.
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SAWZ-3: ARIS/WorkPlan work-schedule generator course
for planners and operational managers.
Learn to create the best work schedules and to match workers with work schedules.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 consecutive days
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Planners and operational managers who use the ARIS/WorkPlan
work-schedule generator
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Prerequisites | Basic computer skills; knowledge of your existing
workforce planning and operational management processes; for planners, successful completion
of course nos. SAWZ-1 and SAWZ-2
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What you learn | You learn to create work schedules and to match workers with work
schedules, through an automatic assignment process and through a bid and award
process using the ARIS/WorkNet bid and trade manager. The course consists of
presentations, demonstrations, discussions, and hands-on practice with the ARIS/WorkPlan
work-schedule generator.
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SAWZ-4: ARIS/WorkNet bid and trade manager course for
operational managers.
Learn to administer bid and award processes, arranged trades, work trade requests, leave
requests, and work schedules.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 days
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Operational managers, supervisors, and administrators who use
the ARIS/WorkNet bid and trade manager
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Prerequisites | Basic computer skills; knowledge of your existing workforce
management processes
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What you learn | You learn to administer the bid and award processes for future work
schedules and vacation periods using general, relief, and leapfrog bids; to handle arranged
work trades, work trade requests, leave requests, worker availability, and schedule runs;
to cover anticipated workload; to create events; and to modify worker information.
The course consists of presentations, demonstrations, discussions, and hands-on practice with
the ARIS/WorkNet bid and trade manager.
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SAWZ-5: ARIS/WorkNet bid and trade manager course for workers.
Learn to view your work schedule, request work trades and leave, and choose future work
schedules and vacation periods.
More
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Size | 10 trainees; 1 trainer
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Duration | 2 hours
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Location | At your location
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Designed for | Workers who use the ARIS/WorkNet bid and trade manager
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Prerequisite | None
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What you learn | You learn to view your work schedule and tasks; enter
preferences for future work; enter choices for future work schedules and vacation
periods; view future work-schedule awards; and enter work trade requests and leave
requests. The course consists of presentation, demonstration, discussion, and hands-on
practice with the ARIS/WorkNet bid and trade manager.
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SAWZ-6: ARIS/WorkTime workday manager course for operational
managers.
Learn to create work assignments based on actual conditions.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 2 consecutive days
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Operational managers, administrators, and supervisors who use
the ARIS/WorkTime workday manager
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Prerequisites | Basic computer skills; knowledge of your existing workforce
management operational processes
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What you learn | You learn to adjust work schedules and work
assignments in response to actual conditions. The course consists of presentations,
demonstrations, discussions, and hands-on practice with the ARIS/WorkTime workday manager.
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SAWZ-7: ARIS/WorkRelay task and attendance monitor course for
operational managers.
Learn to monitor clock-in, clock-out, and task status on the day of operation.
More
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Size | 1-4 trainees; 1 trainer
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Duration | 1/2 day
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Location | At your location or at the Ascent Technology training facility in
Cambridge, MA, USA
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Designed for | Operational managers, administrators, and supervisors who use the
ARIS/WorkRelay task and attendance monitor
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Prerequisites | Basic computer skills; knowledge of your existing workforce
management operational processes
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What you learn | You learn to view worker tasks, locations, and
qualifications; to determine which workers are on time, late, and
absent; and to modify work assignments, break times, and lunch times.
The course consists of presentations, demonstrations, discussions, and
hands-on practice with the ARIS/WorkRelay task and attendance monitor.
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SAWZ-8: ARIS/WorkRelay task and attendance monitor course for
workers.
Learn to view your task assignments, clock-in, clock-out, and enter task status on the day of
operation.
More
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Size | 10 trainees; 1 trainer
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Duration | 1/2 hour
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Location | At your location
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Designed for | Workers who use the ARIS/WorkRelay task and attendance monitor
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Prerequisite | None
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What you learn | You learn to view your work assignments; to clock in and
clock out; and to report work status. The course consists of presentations,
demonstrations, discussions, and hands-on practice with the ARIS/WorkRelay task and
attendance monitor.
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SAWZ-9: Overview for IT staff.
Learn to use the Ascent WorkZone workforce management system.
More
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Size | 1–10 trainees; 1 trainer
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Duration | 2 days
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Location | At your location or at the Ascent Technology training facility
in Cambridge, MA, USA
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Designed for | IT specialists who maintain the computing
infrastructure and support users of the Ascent WorkZone workforce management system
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Prerequisites | System administration skills; advanced programming
skills; experience with Oracle databases; experience with external
systems that provide feeds to or receive feeds from the Ascent WorkZone
workforce management system
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What you learn | You learn to use the Ascent WorkZone workforce management
system and how the ARIS/SmartBase database interacts with external systems. The course
consists of presentation, demonstration, and discussion.
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SAWZ-10: Ascent WorkZone workforce management system for IT
staff.
Learn to administer, maintain, and support the Ascent WorkZone workforce management
system and the computational environment; and to support your user community.
More
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Size | 1–10 trainees; 1 trainer
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Duration | 2 days
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Location | At your location or at the Ascent Technology training facility
in Cambridge, MA, USA
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Designed for | IT specialists who maintain the computing infrastructure and
support the users of the Ascent WorkZone workforce management system
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Prerequisites | System administration skills; advanced programming skills;
experience with Oracle databases; experience with external systems that provide feeds
to or receive feeds from the Ascent WorkZone workforce management system; successful
completion of SAWZ-9
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What you learn | You learn to provide first-line support to users of the Ascent
WorkZone workforce management system; to install, configure, and maintain the
applications and the associated computational environment; and to integrate the
Ascent WorkZone workforce management system with other systems. The course, which is
customized to reflect your organization's product configuration and integration requirements,
consists of presentations, demonstrations, and discussions.
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To learn more about training courses for Ascent Technology's resource allocation,
workforce optimization, workforce planning, workforce scheduling, and workforce management
products, send us email or call our Sales and Marketing
department at +1.617.395.4820.
