The Ascent WorkZone® workforce management system
Simply the best workforce optimization and management solution for mission critical and labor intensive environments
The Ascent WorkZone workforce management system forecasts your workload, creates the best plans to meet your forecasted workload, turns plans into schedules, assigns workers to schedules, adjusts schedules and assignments as workload changes, and assigns tasks to workers in real time.
The Ascent WorkZone workforce management system enables you to increase workplace efficiency, lower your labor costs, and enhance your operating margins in many ways:
- The Ascent WorkZone workforce management system lowers your costs by ensuring that the size, timing, and composition of your workforce match the work to be done. The system also lowers your costs by reducing the time planners, managers, administrators, and supervisors spend creating plans and managing schedules.
- The Ascent WorkZone workforce management system adjusts and readjusts work schedules dynamically in response to actual conditions. The system automatically identifies worker shortfalls, worker overages, and uncovered tasks as they emerge and suggests worker reassignments, early outs, and minimal-cost extra hours.
- The Ascent WorkZone workforce management system provides worker-centric, web-enabled, self-service tools that enable workers to choose work and vacation schedules based on their preferences, to view work schedules and assignments, to trade work periods with co-workers, and to make work, leave, and vacation requests. Enabling your workers to gain more control over their work lives increases worker satisfaction and productivity, which, in turn, increases customer satisfaction. Furthermore, the system lowers your costs by automating many routine administrative tasks.
- The Ascent WorkZone workforce management system collects and communicates task, task completion, and time and attendance information. It also provides powerful analyses and comprehensive reports. The Ascent WorkZone workforce management system gives you the information you need to analyze past performance so you can improve future performance.
Mission critical and labor intensive organizations of all sizes rely on the Ascent WorkZone workforce management system to optimize, plan, schedule, and deploy human and physical resources around the clock, day in and day out.
Coordinate optimization, planning, scheduling, and real-time management
Six powerful products in one seamless solution
The Ascent WorkZone workforce management system contains six powerful products that ensure the right workers are in the right places at the right times to handle your workload efficiently and cost-effectively.
The six products are modular, scalable, and web-enabled, so you can install the Ascent WorkZone workforce management system in steps, mixing and matching modules and components that best fit your organization's needs, budget, timing, and growth plans.
Six modular products
Forecasts how many workers are needed on each day and at each time of day
Matches work periods to workload, creating the most advantageous plans
Creates the best work schedules to handle demand
Provides worker self-service and active schedule management tools
Deploys workers to tasks, locations, and breaks dynamically, in real time, based on actual conditions
Collect and communicates task, time, and attendance information for reporting and analysis
Simple to learn and easy to use
The Ascent WorkZone workforce management system's graphical interfaces are modern, clean, and intuitive; each screen takes you from one step to the next quickly and without confusion. If you forget how to do something, you can display brief advice right on the screen. You can also display a tutorial with detailed explanations and step-by-step instructions in a moveable pop-up window superimposed on the screen; you can view the screen you are working on as you follow the tutorial.
When you ask the Ascent WorkZone workforce management system to do something it cannot do or if you do not give it all the information it needs, the system tells you what you need to do to recover from or avoid the problem. Intelligent wizards guide you through more complicated actions, such as entering reference information and creating the business rules that drive the system, automatically ensuring you enter information correctly and consistently.
Stores information in a secure database
The Ascent WorkZone workforce management system stores the information it processes, such as business rules, worker information, work schedules, leave schedules, work trades, worker clock in and clock out times, and work assignment information, in a secure Oracle database. You enter information in the system once, eliminating costly rekeying errors, and the information is available throughout your organization. The central knowledge base not only simplifies information sharing throughout the Ascent WorkZone workforce management system, but also simplifies integrating with external systems.
The Ascent WorkZone workforce management system ensures high levels of efficiency, productivity, and service
The Ascent WorkZone workforce management system ensures high levels of efficiency, productivity, and service while adhering to your organization's policies and guidelines and complying with labor agreements and statutory regulations.
The Ascent WorkZone workforce management system optimizes your workforce by creating work periods with the right durations and the right start and end times to match your expected workload. The system lowers labor costs by minimizing overstaffing, extra hours, and overtime hours; by using the right mix of full-time, part-time, seasonal, and on-call workers; by scheduling qualified cross-trained workers from different departments to fill temporary needs; by reducing time spent planning and managing schedules; and by automating many administrative tasks.
The Ascent WorkZone workforce management system increases worker satisfaction by enabling workers to choose the work schedules and vacations they prefer; by awarding work schedules and vacations fairly; by enabling workers to view leave balances and to request time off; by enabling workers to trade work periods with co-workers; and by applying rules, policies, and guidelines consistently. The system also increases worker satisfaction by taking workers’ preferences into account when assigning additional and overtime hours. The system even ensures workers who earn tip income have equitable opportunities to earn tips.
The Ascent WorkZone workforce management system increases customer satisfaction because workers are in the right places at the right times to meet customer needs in accordance with customer expectations.
Learn more about the Ascent WorkZone workforce management system
The Ascent WorkZone workforce management system controls costs and helps mission critical and labor intensive organizations, such as airlines, airports, casinos, defense, hospitals, hotels, resorts, retail stores, and security, use human and physical resources to greatest advantage.
To learn how the Ascent WorkZone workforce management system can help you optimize your workforce for maximum efficiency and lowest cost, send email or call the Ascent Technology sales and marketing team at +1.617.395.4820.