Ascent Technology training services
How Ascent Technology approaches training
Ascent Technology offers a wide range of training courses for users, system administrators, IT professionals, and managers—all designed to help customers start to use the Ascent Technology products quickly, productively, and worry-free.
In addition to standard training courses, Ascent Technology offers refresher training courses and customized training courses, such as train-the-trainer courses. Ascent Technology's trainers can also provide operational training at the customer location during the first days customers begin to use Ascent Technology solutions.
Ascent Technology recommends that training occur shortly before the products are placed in production use. During the period between the end of training and the start of production use, it is often helpful for trainees work independently with the products to improve skills and build confidence. If more than a few weeks pass between the end of training and the start of production use, refresher training may be needed.
Training courses are available at the customer location, at Ascent Technology's main office in Cambridge, Massachusetts, and remotely via web services.
Ascent Technology provides two styles of training: seminar and small group.
Seminar courses, which consist of lectures and demonstrations, accommodate many trainees, have no pre-requisites, and are not computationally intensive. Ascent Technology offers seminar-style courses for high-level managers who will not use the products but want to understand what the products do. Ascent Technology offers seminar-style courses to teach workers how to use the worker-centric portions of the ARIS/WorkNet bid and trade manager and the ARIS/WorkRelay task and attendance monitor. Nearby workstations enable workers to practice using the products as time allows.
Small-group courses, which consist of lectures, demonstrations, discussions, and extended hands-on practice sessions, accommodate four trainees for each trainer. The courses are interactive, computationally intensive, and, typically, have pre-requisites. Participants in small-group courses should know how to:
- Start up a personal computer
- Sign in with a user name and a password
- Start up and shut down computer programs
- Use a keyboard and a mouse
- Retrieve and save files
- Send files to printers
- Shut down a personal computer.
Participants without these basic computer skills should take an introductory computer-literacy course or read an introductory book prior to taking a computationally-intensive course.
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To learn more about Ascent Technology's training services, call Ascent Technology's sales and marketing department at +1.617.395.4800.
