Ascent Technology Services
Ascent Technology provides a wide range of services designed to help you get started quickly and to keep you working productively
To obtain emergency customer support services, call the emergency customer support hotline number included with your software maintenance and customer support services agreement.
Ascent Technology's goal is to help you achieve your goals.
To get started on the path toward a successful, long-term relationship with you, one of the first things Ascent Technology does is ask about your present operations and your plans for future operations—and to listen carefully to what you say. Only after Ascent Technology understands how you operate now and how you want to operate in the future can Ascent Technology tell you if we can help you.
If Ascent Technology is not able to help you, we will tell you. If we know another organization that might be a better fit for you, we will say so. Ascent Technology will never waste your time—or your money—force-fitting a solution that cannot meet your needs.
If Ascent Technology believes it can help you, we will work closely with you to map out the best way to achieve your goals within the time frame and budget you establish.
Part of the mapping process involves determining how large a role you want Ascent Technology to play. The size of Ascent Technology's role depends on many things, such as the scope and timing of the work, the skills and availability of your IT resources, and the responsibilities of other parties involved in the effort. From the start, Ascent Technology's team of experts works with you to define respective roles and to create a project implementation plan.
Ascent Technology is committed to continuous improvement of the functionality, reliability, and ease of use of its solutions and of the services Ascent Technology provides in support of its solutions. Ascent Technology can help you in many ways.
Consulting services. Ascent Technology advises about IT strategy and about resource optimization, allocation, scheduling, and deployment methodologies; analyzes business processes; provides project management; gathers and documents technical requirements; develops functional specifications; and specifies hardware, software, peripherals, and telecommunications services, among other activities.
Implementation services. Ascent Technology provides system integration and testing services, develops custom connectivity software for importing data to and exporting data from external systems, designs custom reports, and configures, installs, and tests hardware, software, and peripheral equipment.
Hosting services. Ascent Technology offers two ways to acquire its solutions: through traditional named-site or enterprise-wide software licenses and through a software-as-a-service subscription to solutions running in Ascent Technology's hosting center.
Knowledge engineering services. Knowledge engineering involves gathering customer policies, guidelines, business rules, and preferences, and then entering them into the database at the core of the Ascent Technology solution.
Ascent Technology provides comprehensive knowledge engineering services to ensure the solutions Ascent Technology delivers match the way the customer prefers to operate.
Ascent Technology's knowledge engineers assist you to gather and enter business knowlege into the ARIS/SmartBase database and perform tests to ensure the knowledge base reflects the way you want to operate. The knowledge engineers also teach you how to revise existing business knowledge and to enter new business knowledge in the database so you can maintain your own business knowledge.
Training services. Ascent Technology offers many training courses for trainers, users, system administrators, IT professionals, and managers, including customized and refresher training courses at the customer location, at Ascent Technology's main office in Cambridge, Massachusetts, USA, and remotely via web services. Ascent Technology's trainers provide operational training at the customer location when the customer begins to use the Ascent Technology solution.
Software maintenance and customer support services. Ascent Technology offers two
levels of customer-support services, Standard Support
and Premium Support, to help customers use traditionally-licensed solutions productively
and worry-free. Ascent Technology provides Premium Support for solutions acquired via
Hosted services.
How to learn more about Ascent Technology's services
To obtain emergency customer support services, call the emergency customer support hotline number included with your software maintenance and customer services agreement.
For general assistance, call Ascent Technology's main office at +1.617.395.4800 between the hours of 09:00 and 17:00 Cambridge, MA, USA time, and follow the voice prompts to reach a human attendant.