Ascent Technology helps you get started quickly and keeps you working productively

Ascent Technology provides powerful solutions that determine which resources you need, when you need them, and where you need them, so you have the right resources in the right places at the right times at the right cost to operate efficiently and effectively. Ascent Technology surrounds the solutions with comprehensive support services that will you get started quickly, so you can optimize your resources, operate efficiently, and control your costs without delay.

We design our solutions to be intuitive and easy to use. We also understand that it is easy to be intimidated when using powerful automation for the first time. This is why we provide a variety of support services from which to choose. If you routinely use powerful software tools, you may not need much help. If, on the other hand, you have little experience working with powerful software tools, our support team will shower you with attention and work with you until you are comfortable.

We design our solutions to be modular and flexible. You can start with one Ascent Technology product and add other Ascent Technology products if and when you need them. You can start with one free-standing Ascent Technology product and connect it to your payroll, HR, time and attendance, and accounting systems later. You can install an Ascent Technology solution at your location or hosting center, or you can gain access to it via Ascent Technology's hosting center. Our goal is to provide the solution you need and want—one that you will use confidently and productively round the clock, day in and day out.

We are passionate about helping you to optimize your resources, and we are dedicated to ensuring your success.

Representative Ascent Technology support services

Advisory and consulting services. Ascent Technology advises about resource allocation, optimization, scheduling, management, and deployment methodologies; develops cost-benefit analyses; analyzes business processes; manages projects; gathers and documents technical requirements; develops functional specifications; and specifies hardware, software, peripherals, and telecommunications services, among other activities.

Project management services. Ascent Technology manages the implementation of an Ascent Technology solution for you, or works under the direction of your project manager if you prefer. At the start of each implementation, the Ascent Technology team works with you to define our respective roles and to create a project management plan to guide the implementation.

Knowledge engineering services. Knowledge engineering is the process of identifying your business rules and operational preferences, codifying them, and entering them into the knowledge base in the Ascent Technology solution. Ascent Technology provides knowledge engineering services to ensure the solution Ascent Technology delivers matches the way you prefer to operate. Early on, Ascent Technology's knowledge engineers work with you to gather business knowlege and to enter it into the knowledge base. They perform tests to ensure the knowledge base reflects the way you want to operate. As they perform knowledge engineering, Ascent Technology's knowledge engineers also teach you how to gather, enter, and revise business knowledge so you can maintain the knowledge base on your own. Ascent Technology's knowledge engineers work with you over the life of the solution to help you refresh and maintain the knowledge base.

Implementation, integration, and installation services. Ascent Technology provides system integration and testing services; develops product extensions and enhancements; develops connectivity software for importing data to and exporting data from external systems; designs reports; and configures, installs, and tests hardware, software, and peripheral equipment.

Hosting services. Ascent Technology provides two ways to acquire its solutions. You can enter into a traditional named-site or enterprise-wide software license for a solution running on hardware and software installed at your location or in your hosting center. Alternatively, you can subscribe to a software-as-a-service solution that runs on hardware and software located in Ascent Technology's hosting center. When you subscribe to a hosted solution, Ascent Technology provides, supports, and maintains all hardware and software around the clock for you.

Training services. Ascent Technology provides several training courses for trainers, planners, managers, users, workers, system administrators, and IT professionals. Ascent Technology presents classes in person at your location, at Ascent Technology's headquarters in Cambridge, Massachusetts, and remotely over the Internet. In addition, Ascent Technology's trainers provide in-person and remote operational training services when you begin to use the Ascent Technology solution. Ascent Technology can create a package of standard, customized, and refresher training courses to meet your specific needs.

Software maintenance and customer support services. Ascent Technology provides two levels of customer-support services, Standard Support services and Premium Support services, to help you use Ascent Technology solutions productively and worry-free. Ascent Technology provides a choice of Standard Support services and Premium Support services for traditionally-licensed solutions and Premium Support services for software-as-a-service solutions running at Ascent Technology's hosting center. Ascent Technology will create a package of maintenance and support services to meet your specific needs.

Learn more about Ascent Technology support services

To learn more about Ascent Technology's support services, send email to or call the Ascent Sales and Marketing team at +1.617.395.4820.